Update (2026-07-27 00:15 UTC) — Resolved
The issue has been resolved, and service speed has been restored to normal. We are monitoring the situation closely to ensure that no further issues occur.
Thank you for your patience during this time.
Next update: if necessary.
Update (2026-07-26 22:55 UTC) — Identified
We have identified the cause and are working on a fix.
Impact: Some users may still see slower responses or intermittent errors while remediation is in progress.
Cause: Network issues with our cloud provider affecting LLM response times. This is not an application code fault.
Next update: by 2026-07-26 23:25 UTC.
Initial (2026-07-26 22:25 UTC) — Investigating
We are investigating reports of degraded service.
Impact: Some users may see errors or slower responses.
Next update: within 30 minutes.